Atlantic Corporate Interiors, a premier Teknion dealership, began humbly, around a dining room table. There were few resources to draw upon but one significant idea: Listen to the customer and respond accordingly. It was our observation that much of the industry was functioning in an opposing fashion, seemingly more bent on satisfying the need of the manufacturer than the customer. The notion was simple. If we listened carefully to what the customer was asking of us then created and responded with a precise solution at an inviting price point, we would survive, perhaps even flourish. That was 1993.
Today, our simple notion of listening to what is being asked of us and responding with a corresponding solution, continues to serve as our driving focus. That simple idea informs all aspects of ACI. Simply said, our goal is to understand our customer’s need and devise a solution for it.
From our business software to our product solutions to our back-room process, everything we do is built around listening to our customers and responding accordingly. Not surprisingly, this idea, as simple as it is, still resonates in the marketplace. As the pace of business increases and the demands of marketplace performance are heightened, one guidepost remains steadfast. Are we listening to the customer? If we do that well enough, everything else follows. Our solutions will be creative, within budget and, most importantly, exceed the customer’s expectation.
We serve not only multiple and distinct mid-Atlantic markets, but have gone global out of two offices. We have come a long way since inception. But, our ideals remain the same. We are still driven by the desire to listen well to what is being said to us. And we are still driven to respond in earnest, with creativity, honesty and dollar-conscious solutions.